Attracting, Retaining, and Motivating High-Performance Employees
Learning Objectives
• Support business effectiveness by implementing a best-practice performance
management system and performance appraisal.
• Understand the three critical components of an effective performance
management system – setting objectives, measuring competencies and planning
development.
• Use best-practice to conduct appraisals and understand the advantages and
disadvantages of appraising both objectives and competencies.
• Implement a pay-for-performance culture as a key component of your HR
strategy by aligning your performance appraisal system and rating scale with
your annual pay reviews.
• Increase the likelihood of higher job satisfaction and reduce turnover rates by
making sure you hire the right employee for the job.
• Help your employees maximise their job performance to improve team and
organisational outcomes.
• Focus on the critical steps in selection and performance management interviews
to ensure you get the best possible outcome for the organisations.
Course Outline
Part 1
INTRODUCTION:
MAKING THE CASE
• Human Resource Self-Assessment
• Calculating the Cost of Employee Turnover
• The Cycles of Satisfaction
• The Cycle of Employment
• The Recruitment Funnel
PART 1. PREEMPLOYMENT/RECRUITMENT
Module 1: Preliminary Tools
• Why Work Here?
• The Recruitment Brochure
• Job Descriptions (aka “Success Profiles”)
Module 2: Recruitment
• Creative Sourcing Strategies
• Employee Referral Programs (aka Bird Dogs)
• Sample Hiring Process and Flowchart
Part 2
Module 3: The Interview Process
• Preparing for the Interview
• Candidate Interview Worksheet
• Behavioral Interviewing Guide
Module 4: Conducting the Interview
• Best Practices in Conducting the Interview
• Legalities of Interviewing
• Gut Wrenchers: The 50 Toughest Questions You’ll Ever Get or
• Give in a Job Interview
• Interview Questions by Category
• The Five Most Common Interviewer Errors
• Red Flags and Warning Signs
• Interviewing the Interviewer
Module 5: Assessment
• Matching People to Jobs—Behavioral Assessment
• Using the Candidate Assessment Form
Part 3
Module 6: Reference Checking
• Negligent Hiring—What Is It?
• Reference Check Process
• Reference Check Questions
Module 7: Benefits
• Standard Benefits Packages
• Offering Health Insurance Plans Is a Competitive Advantage
• Kinds of Health Insurance
• How to Choose a Managed-Care Plan for Your Company
• Obtaining Health Insurance for Your Employees
• Employer-Sponsored Retirement Plans
• Paid Time Off (PTO) or Vacation—Which Is Right for You?
• Vacation Policies 130 Other Time Off and Leaves
• Sample Policy
Part 4
PART 2. POSTEMPLOYMENT
Module 8: New-Employee Orientation (aka On-Boarding)
• Conditions Necessary for Success
• Suggested Items to Cover During Orientation
• Touring Your Organization
• Make a New Employee’s First Day Go Smoothly
• New Employee Paperwork
Module 9: Employee Handbooks
• Two Versions for Two Different Purposes
Module 10: Performance Management
• Performance Review and Development
• Employee Perception Surveys
• Employee Retention Toolkit
Module 11: Discipline, Termination, Reductions in Force, and Exit Procedures
• Progressive Discipline
• Reductions in Force, Exit Procedures
Part 5
PART 3.LEADERSHIP AND ACTION PLANNING: TURNING INTENTIONS INTO
ACTIONS
Module 12: Transforming Your Management Team Into a Leadership Team
• Top 10 Guidelines for Conducting Effective Leadership Team Meetings
• HR Action Plan
• HR Strategic Action Plan (Detailed)
Who Should Attend
HR practitioners, HR Advisor, HR Supervisor, HR Consultant and line managers who
wish to develop their interviewing skills for staff selection and appraisal, including HR
Managers and Directors, HR Officers, Department Heads, Section Heads, Team
Leaders.
Course Methodology
You will work in teams on practical case studies to gain detailed hands-on experience
using the tools and techniques discussed throughout the course. You will test various
ideas to establish what works for you. Update yourself with the latest trends and best
practice developments.
Case Studies
This highly practical course includes case studies designed around best-practice
companies based in the United States and Middle East.
